Amazon customer receives detergent instead of Rs 3 lakh 5090 graphics card

A viral social media post has exposed a major security lapse on Amazon India after a user received laundry detergent instead of a high-end graphics card. Despite unboxing videos and weight proof, the customer is now fighting for a refund against a seller accused of tax evasion.

New Delhi: A shocking story has surfaced from the world of Indian e-commerce that has left many tech enthusiasts worried. A student from IIT BHU named Harsh Raj and his friend recently ordered a high-end GIGABYTE GeForce RTX 5090 graphics card for their startup work. The purchase cost them nearly Rs 2,99,995 on Amazon India. However, instead of the powerful hardware they needed for their server, they were greeted by a 1 kg packet of Ghadi detergent powder inside the box.

The incident has quickly gone viral on social media platforms like X and Reddit, sparking a heated debate about the safety of high-value online purchases. The buyer, using the handle u/void_SW, shared that the order was “Fulfilled by Amazon” (FBA), which usually means the product is stored and shipped directly from Amazon’s own warehouse. Despite having unboxing video evidence and clear proof of weight discrepancies, the customers are struggling to get their money back after their complaint was closed by the platform.

UPDATE: Ordered an RTX 5090 for 3L on Amazon, got 1kg Ghadi detergent. Amazon DENIED my refund, but I’m not falling back. by u/void_SW in TwentiesIndia

Evidence of a major logistics lapse

Allegations of tax fraud and serial scamming

Scammed for ₹2.9L on @AmazonIN. Ordered a GIGABYTE RTX 5090 for our startup, received 1kg of Ghadi detergent. This was “Fulfilled by Amazon” (FBA), meaning it was stored and shipped directly from an Amazon warehouse. @AmazonHelp #AmazonScam #ConsumerRights [more in thread] pic.twitter.com/NfgUL0jmvL — Gajar (@autocarrrot) March 22, 2026

Current status of the dispute

The Amazon Executive Customer Relations team initially promised a resolution by mid-March.

After a legal threat, the team sent an email stating that “the correct product was shipped” and refused the refund.

The buyer has now initiated a chargeback through their Visa debit card and is preparing to move to Consumer Court.

Amazon previously stated on the seller’s page that “This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience,” yet they continue to deny the claim.

This case serves as a loud warning for anyone buying expensive electronics online. Many users are now suggesting that buyers should opt for open-box delivery or use credit cards with strong dispute policies to avoid such mental and financial stress.

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