Cyclone Alfred is forecast to make landfall on Saturday along the southeast Queensland coast, bringing several days of severe weather, including extreme winds, heavy rainfall, flash flooding, and storm surges, and potentially triggering hundreds of thousands of insurance claims.

As the cyclone is expected to cause billions of dollars in damage, insurers have reassured customers that they are prepared to offer support.

"I'm confident that the insurance companies know what they need to do, I'm confident that they're putting in place the arrangements to process lots of claims," Treasurer Jim Chalmers told ABC radio on Thursday. "I'll obviously stay in pretty frequent contact with the CEOs to make sure that's the case."

In 2022, when devastating floods hit four states, many policyholders experienced long delays in having their claims processed, with some waiting up to two years. An inquiry found that many cases were "badly mishandled" by insurers. Claims were often underpaid, and some were unreasonably denied. Additionally, insurers relied on expert reports of questionable quality.

What to know before Cyclone Alfred hits

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