NEW YORK — customers across the United States reported widespread problems with the bank's mobile app and online banking services on Wednesday, with many unable to see recent ATM cash deposits reflected in their accounts. While Downdetector and other outage trackers show no complete system-wide outage, user complaints spiked in the morning hours, primarily centered on account balance inaccuracies and transaction delays.

As of midday May 13, 2026, dozens of customers took to social media and Downdetector to report that cash deposits made at ATMs on Monday or Tuesday had not posted correctly, with some balances appearing negative or missing expected funds. The bank acknowledged the issue in responses on X, stating technical teams were actively working to update customer accounts and confirming no cybersecurity breach was involved.

"We are aware of a technical issue impacting some customer deposit postings," a Wells Fargo spokesperson said in a statement. "Funds are safe and secure. Customers can still access their accounts through branches, ATMs and customer service while we resolve this." The glitch appears isolated to certain transaction types rather than a full app or website failure.

Customer Frustrations Mount

Social media platforms filled with complaints from users who received ATM receipts confirming deposits but found no corresponding credits in their mobile app or online banking. Several........

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