A Texas woman's first experience with Amazon's drone delivery service ended with her package landing squarely in her backyard swimming pool, according to viral video footage that surfaced the same week Amazon announced a major nationwide expansion of its Prime Air drone delivery program.

The video, filmed by Texas resident Lindsey Austen on Monday, Aug. 17, shows the moment she ran outside after hearing the loud buzzing of an approaching delivery drone, eager to witness her first drone-delivered order in person. According to footage shared by ABC 7 News, the clip captures the drone hovering directly above Austen's pool before opening its cargo bay and releasing her package straight into the water. Austen can be heard repeating "Oh my God" in anticipation as the drone hovered overhead, before reacting with an expletive as the package dropped into the pool. "When it went into the pool, I was shocked," Austen said.

An Amazon customer in Texas was not enthused when her first drone-delivered order was dropped into her swimming pool. After hearing the loud buzzing of the drone arriving, she ran outside to record the delivery, and to her surprise, it landed in her pool. pic.twitter.com/6TIcrJIVAR— ABC7 News (@abc7newsbayarea) August 19, 2026

An Amazon customer in Texas was not enthused when her first drone-delivered order was dropped into her swimming pool. After hearing the loud buzzing of the drone arriving, she ran outside to record the delivery, and to her surprise, it landed in her pool. pic.twitter.com/6TIcrJIVAR

ABC 7 News, in its social media post sharing the footage, noted an important detail about how Amazon's drone delivery service operates: customers select the precise drop-off location themselves through the Amazon app before the delivery........

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