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A copy-paste apology signals unreliability

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While aviation investigators are still trying to figure out what caused the tragic crash of Air India-171 in Ahmedabad, a litany of other embarrassing blunders have emerged, not least of which was the CEO’s condolence message that was almost identical to an American Airlines statement made after a plane went down in Washington five months ago. In the June 12 video, the CEO of Air India appeared looking stiff, his bland platitudes of a “difficult time” and “doing everything we can” falling flat in the immediate aftermath of heartrending sorrow. Though Air India did not address the plagiarism claim, it acknowledged it had drawn examples from other crashes.

To be sure, at the time, nothing anyone said could have provided solace. However, when netizens pointed out the striking similarities between the two notes and accusations of plagiarism began trending online, it struck at every cynical Indian’s........

© Indian Express