Chick-fil-A’s CEO Is Betting Against 1 Major Drive-Through Trend. An Expert Says It Could Pay Off

The leader of the family-owned chain says that one key aspect of the process won’t change. An expert says it could help retain customers.

BY AMAYA NICHOLE, NEWS WRITER

A Chik-fil-a drive-thru in Indianapolis. Photo: Getty Images

Chick-fil-A is charting a different course than its competitors.

This weekend, Chick-fil-A CEO Andrew Cathy said the........

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