We have supported more than 3,400 people in crisis since the start of the year. That’s people needing immediate help to keep their homes warm and safe during the coldest and darkest months. The Extra Help Unit is a statutory service delivered by Citizens Advice Scotland, supporting people and small businesses in vulnerable circumstances with energy issues across Great Britain, and with heat networks in Scotland.  

So many of those we’ve helped were struggling with energy debt and affordability. This includes people who have had to go without any heating or electricity. Imagine that for a moment. While spring is around the corner, living in Scotland means most of us still need to pop the heating on. But those who self-disconnect don’t have that option and face many more weeks of misery........

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