For the average citizen, governments and public services are constantly making it easier to pay their bills online, but the corollary of accessing entitlements and services with equal ease is painfully missing. It is, therefore, interesting that Andhra Pradesh Chief Minister N. Chandrababu Naidu has embarked on a fresh initiative to raise public satisfaction with the delivery of services and bring about ‘zero corruption’. He has created a baseline for this using a survey by a research institute of what people think about government performance. Years ago, in undivided Andhra Pradesh, Naidu adopted a techno-centric administrative paradigm, which used a data and dashboard approach to monitor all arms of government. He is now back with a second avatar of administrative........

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