06-17-2026IMPACT COUNCIL

In agentic commerce, the agent won’t ask—it will judge

Retailers need to get their data and operations in order, now.

[Photo: Getty Images]

The Fast Company Impact Council is an invitation-only membership community of top leaders and experts who pay dues for access to peer learning, thought leadership, and more.

Earlier this year, I was in a room with a group of CEOs in Istanbul. A few weeks later, on a call with board members from a European grocery chain. A month later with investors in Australia, then another call with investors from North America. And most recently, an operating team in the U.S. Different markets, different competitive pressures, different stages of AI maturity. Same conversation every time.

They all wanted to talk about AI-powered shopping agents, and competing on the agentic commerce front end.

That focus is understandable. The signals are real. But the executives who are better positioning their organizations are asking a different question: How do I become the retailer an agent selects?

Agentic commerce stands to change how people shop, but also who actually makes the purchase decision. When a shopping agent assembles a basket under constraints of price, availability, loyalty value, and delivery speed, it will make decisions that used to belong to the customer. The agent will select the retailers judged most worthy of the transaction.

Most retail organizations are not ready for that evaluation. And the reason has nothing to do with their technology stack.

EARLY, BUT NOT EARLY ENOUGH TO WAIT

Agentic commerce is real but nascent. Fully autonomous shopping agents are not yet operating at scale. Most deployments today are narrow, assisted, and........

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