Why most U.S. workers are checked out and bosses are the last to know

The gap between how bosses see themselves and how workers actually experience them is no longer just a sitcom premise.

[Photo: Chris Haston/NBCU Photo Bank/Getty Images]

Michael Scott, the hapless regional manager at the center of the American version of “The Office” played by Steve Carell, believed he was the world’s best boss. He........

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