Why corporate reputation matters more than ever in the age of AI and polarization
Corey duBrowa spent much of his career advising some of the world’s most scrutinized leaders—from Marc Benioff at Salesforce to Sundar Pichai at Google. Now, as CEO of global communications firm Burson, he’s helping executives navigate a charged marketplace shaped by AI disruption, ICE activity, and nonstop reputational risk. He explains why reputation remains one of the most powerful (and most misunderstood) assets in business, and how leaders should decide whether, when, and how to speak up.
This is an abridged transcript of an interview from Rapid Response, hosted by former Fast Company editor-in-chief Robert Safian. From the team behind the Masters of Scalepodcast, Rapid Response features candid conversations with today’s top business leaders navigating real-time challenges. Subscribe to Rapid Response wherever you get your podcasts to ensure you never miss an episode.
You and I have talked privately in recent months about how hard it is in this environment for brands and leaders to figure out what to say, where the risks are, and where the opportunities are when so much seems like it’s up in the air. Is that what you’re hearing from your clients? They’re asking, looking, or trying to find that clarity?
100%, Bob. We’re in year two of Trump’s second presidency. And so, there’s renewed protectionism. Certainly, tariffs are one aspect of this. Deregulation, the America First Trade Policy. And so, helping companies to navigate these shifting priorities, and be thinking about global trade, and, frankly, regulatory uncertainty, that’s one thing.
There’s been a global shift to the right. There’s a conservative resurgence across Japan, France, Germany, U.K., to name but a few. Helping clients to be able to navigate that volatility, that societal polarization that everybody is dealing with. . . . We, in this country, because we pay attention to our own news, we’ll be focused on things like Minnesota, but you could also point to Iran, Gen Z-led protests across Asia, budget protests in Bulgaria, which were huge, and probably not on most people’s radar here.
So, guiding clients through social listening and activist engagement, and brand neutrality. How do you stand for things without necessarily putting yourself in the line of fire? Like, that’s a thing. There’s the global AI governance race. There’s competing rules about how to shape AI’s futures. It was so fascinating, to me, to watch Google, of all companies, a company that has never really lacked for resources, go into the bond market, and raise more than $30 billion worth of 100-year debt. That’s a whole new thing.
Yes.
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