07-24-2026IMPACT COUNCIL

AI success depends on alignment

Research shows AI delivers real business outcomes only when organizations align their data, governance, and priorities across teams—not just when they adopt new tools.

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Whether an organization reaps the benefits of AI depends on the state of its data and how effectively the organization aligns information, priorities, and a definition of success across teams.

When AI is grounded in accurate, complete, and governed data from a trusted system of record, it can deliver meaningful outcomes. But when data, processes, and objectives are not connected across functions, AI’s impact is limited, and teams risk relying on insights or actions that lack the context and trustworthiness needed to drive business outcomes.

Recent Ivanti research on scaling AI in IT operations reinforces what many leaders are seeing firsthand. Although organizations are investing in AI, many struggle to move beyond early use cases because they lack foundational alignment and governance. However, the AI payoff is showing up at companies that are doing both pieces of work in parallel—the technology investment and the alignment work underneath it.

Where AI adoption breaks down

Fragmented data, inconsistent processes, and competing priorities across teams are often framed as a technical challenge, but it’s not. It’s an organizational challenge rooted in governance.

Our latest research shows that governance is where many organizations are most exposed to........

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