Amazon CEO Tells Employees AI Will Replace Their Jobs 'In the Next Few Years'
Amazon CEO Andy Jassy said on Tuesday that he expects Amazon's corporate workforce to decrease in number in the coming years as AI takes over tasks.
In a memo to staff, Jassy wrote that Amazon is already using or building over 1,000 generative AI services and applications, "a small fraction" of what the e-commerce giant will ultimately create. These AI agents can act on their own to conduct deep research, write code, and translate languages.
Amazon is applying AI to improve its internal operations. The company is utilizing AI agents in its warehouses to improve delivery speed and has infused its customer service chatbot with AI capabilities, Jassy wrote. He noted that AI has also allowed Amazon to put together more detailed product pages on its site.
These new AI capabilities mean that Amazon needs fewer human employees. Jassy stated that as Amazon builds more AI........
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