The Ministry of Energy (Power Division) on Friday announced the large-scale rollout of smart meters across electricity distribution companies (Discos) in the country, which it described as a “major step” towards improving customer service and operational efficiency.

According to the spokesperson of the Power Division, Zafaryab Khan, metering plays a vital role as the key interface between the customer and the service provider.

“In line with the ministry’s declaration of 2025-26 as the Year of Customer Service Improvement, Discos have embarked on a comprehensive digitalisation drive to modernise their infrastructure,” said a statement by the Power Division.

“This initiative aims to ensure real-time data availability, transparency, and enhanced customer experience.”

Recognising that the pricing of smart meters was a major impediment in this transformation, the Power Division actively intervened to rationalise costs, said the statement, adding that out of nearly 38 million electricity consumers nationwide,........

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