Air India Chairman N Chandrasekaran on Monday told staff that last week’s plane crash that killed at least 271 people should be a catalyst to build a safer airline, urging employees to stay resolute amid any criticism.

In a town hall held at the headquarters of the Tata Group-owned airline near New Delhi and attended by 700 staff, Chandrasekaran said the crash was the “most heartbreaking” crisis of his career, a spokesperson told Reuters.

“I’ve seen a reasonable number of crises in my career, but this is the most heartbreaking one,” he said, according to a transcript provided by a Tata Group........

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