Bad customer service

After a week of frustrating encounters with not one, not two, but three big-box stores for matters requiring that I interact with their customer service, I have reached a conclusion: Big business has concluded that we are all chumps and spineless as we accept the worst excuse for customer service daily, from every company we deal with.

I realize that many of us are already committed to attend protest marches almost every week, but we need to make room for one more. I am calling it the "I am sick and tired of bots and unintelligible call center staff pretending to provide solutions to problems and actually help customers who call for help! Ha!"

If AI is not smarter than the AI used for customer service by big business today, I think we can relax our anxiety about AI taking over the world. The bots that are answering the calls I make--and this is universal, regardless of company--are programmed so badly, I am forced to conclude it is deliberate. Clearly the goal of this software is to reduce the real person, the customer, to a slightly crazed human, shouting threats and the vilest cussing at the bot, sputtering spit.

SHARON MARCUM

Little Rock

Rescinding funding

"Any Republican that votes to allow this monstrosity to continue broadcasting will not........

© Arkansas Online