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Vivek Astvansh

Vivek Astvansh

The Conversation

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Astvansh: Why customers trust human agents more than chatbots

16.08.2025 3

The London Free Press

Vivek Astvansh

Chatbots are on the rise, but customers still trust human agents more

Companies are increasingly routing customers to chatbots. New research looks into whether customers prefer human or chatbots agents more, and under...

03.07.2025 3

The Conversation

Vivek Astvansh

Trump tariffs: What the president-elect ’s rhetoric tells us about how Canada could be affected — again

Donald Trump is known for his often outlandish rhetoric. The president-elect of the United States regularly makes public statements that are...

12.11.2024 3

The Conversation

Vivek Astvansh

The Trump-Harris debate shows how personality can reveal itself in language

An analysis of the choice of words by American presidential candidates Kamala Harris and Donald Trump in their recent debate reveals five insights...

16.09.2024 6

The Conversation

Vivek Astvansh

Journalists and social media users are key drivers behind product recall decisions

Canada saw a record 2,330 product recalls in 2023 — more than six per day and the highest since the federal government started releasing the data...

23.08.2024 20

The Conversation

Vivek Astvansh