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CRANE ON THE CASE

The investment vehicle was set to pay out at the end of the 35-year term in 2024 - but Santander needs to confirm I paid off the mortgage and says it...

thursday 2

Helen Crane

CRANE ON THE CASE

I paid £4,664 for a trip to Orlando but haven't seen the money back from the now-defunct Teletext Holidays or the Travel Trust Association.

30.01.2025 2

Helen Crane

CRANE ON THE CASE

When I removed it from the box I realised it was not a real phone. All of the ports are moulded shut and it has no slot for a charger or sim card.

23.01.2025 1

Helen Crane

Will I get them back? CRANE ON THE CASE

My email account was compromised - then I later saw my 180,800 Avios had been transferred to someone else and my three companion vouchers had...

16.01.2025 2

Helen Crane

We downsized and got a smart meter… why have our Octopus energy bills rocketed? CRANE ON THE CASE

In our three-bed house we paid £90 per month, but now in our two-bed flat we have been asked to pay £430.

09.01.2025 2

Helen Crane

CRANE ON THE CASE

As This is Money's consumer champion, my job is to help our readers solve their trickiest financial problems. Every week, people send in their...

30.12.2024 1

Helen Crane

CRANE ON THE CASE

The filter cage on my Dyson Supersonic hairdryer came loose in October, so I called Dyson to ask for a repair. I agreed to pay £99 for a new filter...

12.12.2024 1

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CRANE ON THE CASE

Helen Crane

CRANE ON THE CASE

Helen Crane

CRANE ON THE CASE

Helen Crane

Will I get them back? CRANE ON THE CASE

Helen Crane

We downsized and got a smart meter… why have our Octopus energy bills rocketed? CRANE ON THE CASE

Helen Crane

CRANE ON THE CASE

Helen Crane

CRANE ON THE CASE

Helen Crane