A gate agent at an airport had a young man screaming at him that his flight needed to take off. The flight had been delayed due to weather. The agent gave his practiced apology and explained the situation. The young man kept pushing.

The agent, who shares the story on Instagram Threads as @mr.freak_22_, had been doing this job long enough to develop a thick skin. He’d heard every version of the entitled passenger routine. He was preparing to hold the line.

Then the young man told him why.

Then everything changed in an instant

“You don’t understand. My mom is in hospice. The nurse just called. She has maybe hours left. I........

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