CHANGES to care contracts left the “most vulnerable residents in distress” at the loss of their regular carers, councillors have said.

New domiciliary care contracts were announced earlier this year as part of a major shake-up in which a council moved from having six firms providing care to people in their own homes to using only three providers.

The revamp also saw the south of Monmouthshire split into three areas with firms awarded contracts for either Chepstow and Tintern, Caldicot or The Levels including Magor.

Labour councillor Jill Bond said Caldicot, Portskewett and Sudbrook had been worst hit by the changes as Magor-based Lougher Home Care lost contracts in those areas, and is now only the provider for The Levels.

She said some of society’s “most vulnerable” hadn’t felt consulted over the changes and only found out their carers would change after the decision had been made.

The Caldicot West End councillor told the council’s social services chiefs and officers from........

© South Wales Argus