Newport residents have been urged to provide feedback to the council on its services, even if it takes the shape of a complaint.

Senior officers told a council committee the feedback, whether positive or negative, was crucial if people wanted to see improvements.

A new report has prompted questions about the role local councillors should play in dealing with residents’ concerns, however.

The committee heard the top area for feedback last year was environmental or public protection issues.

Compliments included cleanliness and the standard of services, while negative experiences were “mainly about waste collection”, complaints resolution manager Sarah McCool said.

The report on feedback “highlights how........

© South Wales Argus