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Railways must communicate clearly during crises

13 0
yesterday

A passenger added that toilets had no water, the ceiling leaked, and complaints went unheeded. Dinner arrived hours later

Railway staff fixing a leaking toilet after passenger complaints during the prolonged delay. Pic/By Special Arrangement

Passengers onboard a Mumbai-bound Superfast Express train recently accused the Railways of negligence after facing leaking toilets, lack of food and an eight-hour delay, with many alleging that the........

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