Railways must communicate clearly during crises
A passenger added that toilets had no water, the ceiling leaked, and complaints went unheeded. Dinner arrived hours later
Railway staff fixing a leaking toilet after passenger complaints during the prolonged delay. Pic/By Special Arrangement
Passengers onboard a Mumbai-bound Superfast Express train recently accused the Railways of negligence after facing leaking toilets, lack of food and an eight-hour delay, with many alleging that the........





















Toi Staff
Gideon Levy
Sabine Sterk
Penny S. Tee
John Nosta
Mark Travers Ph.d
Gilles Touboul
Daniel Orenstein