PHILADELPHIA — Walmart is stripping self-checkout kiosks from more stores and bringing back cashier lanes, joining a growing retail shift that includes Costco's push for faster, staff-assisted scanning as theft concerns and customer complaints mount nationwide.

The world's largest retailer removed all self-checkout machines from its South Philadelphia Supercenter in late April 2026, converting the space to traditional staffed registers. Company officials cited feedback from customers and associates, aiming to deliver a more personalized shopping experience as part of broader remodeling plans for more than 650 stores this year.

"These changes are guided by feedback from associates and customers, local shopping patterns, and the needs of the business in each community," a Walmart spokesperson told local media. The goal is to "improve the checkout experience and enable associates to provide more personalized customer service."

The move echoes earlier removals in Shrewsbury, Missouri; Cleveland, Ohio; parts of New Mexico and other high-theft locations. In Shrewsbury, police reported a sharp drop in calls after self-checkouts disappeared — from hundreds in prior periods to far fewer — with arrests nearly halving.

Industry analysts and law enforcement point to retail theft, often dubbed "shrink," as a primary driver. A December 2025 LendingTree survey of more than 2,000 consumers found 27% of self-checkout users admitted to intentionally skipping scans, up 12 percentage points from 2023. Another 36% said they accidentally left with unscanned items, and most kept them. Overall, 69% agreed the machines make theft easier.

Higher-income shoppers were more likely........

© International Business Times