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Why the Gap Between AI Adoption and Its Actual Use at Work Is Hurting Your Business

2 1
20.08.2025

Your staff may be eager to use AI tools on the job, but they need planning and support to succeed.

BY KIT EATON @KITEATON

Photos: Getty Images

A new survey shows that most U.S. companies are embracing technology that can automate business processes, with the aim of boosting productivity. But when it comes to AI, perhaps the best automation tool yet invented, companies seem to be failing their employees—and aren’t giving the necessary support to keep their workforces engaged and making use of new technology. 

A survey of more than 1,400 U.S. workers by Arlington, Virginia-based Eagle Hill Consulting found remarkably few employees are using AI at work. While more than half of these non-users really want to learn about the technology, 41 percent of all employees said their employer just isn’t prepared to cope with the demands of fast-rising AI tech,........

© Inc.com