The uncomfortable valley: Microsoft Teams emoji faces have got to go

They don’t make the digital workplace more casual. They make it uncomfortably weird.

[Image: Peepo/Getty Images]

You’ve probably encountered the term uncanny valley somewhere or other. The concept refers to the feeling of discomfort one has when coming across some android representation—a robot, perhaps, or an AI-generated face—that looks remarkably human, but not quite. A robot can be cute, but if it looks similar to us, and we’re almost hoodwinked, it actually strikes us as off-putting. Consider your eerily sentient discussions with ChatGPT, or Tom Hanks’s CGI avatar in The Polar Express.

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