What happens when you spend four decades studying how people interact with their workplace, leaders and each other? You discover some uncomfortable truths about the state of modern leadership.

Dr. Jim Harter is the Chief Scientist for Gallup's Workplace Management and Well-Being practices. For almost 40 years, Jim has been studying the way we interact with our workplace, with our leaders and with each other. His latest book, Culture Shock, is a fascinating look at how the pandemic has affected the modern workplace environment, our ability to lead people and keep them engaged with their work and with each other.

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In this interview, we asked him to distill decades of research into seven fundamental questions about leadership. His answers reveal a striking trust deficit in modern organizations, why 70% of team engagement comes down to one role, and how his approach to sharing scientific insights has evolved over time.

Q1: What is the role of a leader from your perspective?

Harter: We've done a lot of research on leadership over the years, and I'd say four pieces........

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