Melissa Self, 33, says the radiators in her three-bedroom house are inadequate for the size of the property and the lack of warmth has caused mould and damp issues.

She moved into the property in the St Giles Park development in Cringleford in 2021 and was the first person to live in the home.

But since then she says she has been fighting against the cold, which is causing health problems for her children.

Melissa and her children moved into St Giles Park three years ago (Image: Google) "It's been absolutely hell," Melissa, a medical secretary, said.

"We are the first people to have lived in this property since it was built and there's always been a massive problem with condensation and mould.

"My children are constantly falling ill with colds, coughs and chest infections because it's so damp and poorly heated.

"Sometimes I have to run the heating from 8am to 4pm and it still isn't warm enough.

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