Charlotte Toye, who has a number of life-altering conditions, relies on taxis and buses to get her to various medical appointments.

The 27-year-old, who lives in Heartsease, said: "I have to use my chair all the time because I can barely walk around the house."

Charlotte Toye who is 27 years old (Image: Charlotte Toye) READ MORE: Norwich son in electric wheelchair denied entry to First Bus

But for the last two years, Charlotte claims that when she has called to book a........

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