Employees using AI tools without their employer’s consent is an increasing problem with real-life consequences, writes Zoom UK boss Louise Newbury-Smith in today’s Notebook

How businesses can avoid the ‘Shadow AI’ realm

“Shadow AI” – a scary sounding term, and for businesses that let it creep into their employees’ way of working, a very serious threat.

We all hear about the transformative impact AI can have on our time in the office, so it is understandable that workers are exploring new tech to boost productivity levels. In some cases, employees are overtaking their slow-to-adapt employers and using AI tools at work without the approval of the IT department – aka “shadow AI”. Businesses simply can’t afford to let this happen.

Shadow AI can also negatively impact wider stakeholder relations. I recently heard from a customer who uncovered over 40 different shadow AI IT instances. Their business lacked any real visibility of what data was being inputted into these tools, meaning they didn’t know if this data was being used to train their own AI platforms – a major security risk.

So,........

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