Sky-high pay and bonuses, PR gaffes, and a failure to tackle graffiti and fare dodging suggest that TfL is losing touch with its customers, writes James Ford

Last week was bad news week for Transport for London (TfL). Poor old Andy Lord, the beleaguered transport commissioner, started the week by explicitly denying that a lengthy delay in introducing the Piccadilly line’s long awaited £3bn fleet of new trains was because the trains were too big for the tunnels. This was followed by the publication of TfL’s annual accounts revealing a dramatic increase in top salaries at TfL, with Mr Lord’s own salary rising £115,000 (to £639,164) in just a year. Then, later in the week, Mr Lord used an appearance in front of the London Assembly to accuse the ‘graffiti vigilantes’ (as the small band of volunteers that have taken to cleaning trains on the Bakerloo line have been labelled) of spraying the graffiti themselves, just so they could clean it off. Whilst we might expect

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