Editorial

15:59 JST, September 17, 2025

For being Japan’s largest life insurance company, isn’t its awareness of legal compliance too weak? The insurer should work to implement measures to prevent a recurrence and adopt a stance that thoroughly puts the customer first.

Nippon Life Insurance Co. has said that 13 employees who were on loan to seven sales agents, including MUFG Bank, took internal information from the host companies without permission, including insurance sales strategies and product information about other life insurers. From May 2019 to February this year, there were 604 cases of such information theft.

The information taken by the loaned-out employees was shared with Nippon Life’s head office and used to sell the insurer’s products. They did not obtain permission from their superiors at the host banks,........

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