When communication breaks down at work, it usually falls into three buckets: the message, the relationship, or the process. That is, people twist the what, the who, or the how.

When the words get bent, and the truth, point, or aim gets lost.

Words are fragile. Under pressure, they bend. Some people twist words on purpose to sway or shield. Others do it by accident, rushed by time, stress, or fear.

Messages can get distorted by speakers in many ways. They may speak vaguely, leave loose ends, or stack ideas that don’t quite fit. They might flood the room with side facts to plant doubt or steer attention away from the core issue.

Others stretch the truth, hide key facts, or draw false links between topics. Some talk at length to box others in. Others say very little, leaving nothing of substance on........

© Psychology Today