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Chris and Harris Pappas Let Diners Land Helicopters at Pappas Bros. Until the FAA Found Out

The brothers behind Pappadeaux and Pappas Bros. Steakhouse talk about hourly hires who became executives, keeping repair crews in-house and the butchering skills now used across their restaurants.

Chris and Harris Pappas run more than 80 restaurants across eight states, from the 24-hour Dot Coffee Shop to Pappas Bros. Steakhouse. Pappas Restaurants also has more than 200 in-house service workers, from electricians and truck drivers to equipment-repair specialists. The brothers say 80 percent of its leaders started in hourly jobs and that average employee tenure is 5.4 years.

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This year, the brothers launched Pappas Restaurant Weeks across 10 concepts, raising $1 million for 16 local food banks. In June, about a year after buying the Tex-Mex chain On The Border out of bankruptcy, they closed its nearly 30 company-owned restaurants, and the chain filed for Chapter 7 liquidation a week later. Its five U.S. franchised locations........

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