Working in the Citizens Advice network I regularly hear from our CAB advisers about the difficulties people face when dealing with their energy suppliers. However, it wasn’t until I moved house myself this year that I found out first-hand how complicated this can be.

On the day I moved in, in April, I gave my energy supplier meter readings for my new house. The readings I gave, however, didn’t match what the energy supplier "expected" because the previous owner hadn’t given meter readings for some time. Despite me repeatedly sending the same photos, which had a time and date stamp on them, my supplier was unable to send me accurate bills. Then about a month later, when this hadn’t been resolved, the company explained they would have to start a dispute with the previous........

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