AI couldn’t fix quality problems. So Ford rehired its most experienced engineers

In the last three years, Ford hired 350 veteran engineers to train its AI tools and impart their institutional knowledge to younger workers.

[Photo: Ying Tang/NurPhoto via Getty Images]

At a moment when companies are clamoring to embrace AI—in no small part to capture the attention of shareholders—Ford executives made a rather surprising confession. On a press call last week, the automaker admitted that its issues with quality control could not be resolved with AI. 

Ford logged a record number of recalls in 2025,........

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