The National Cyber Crime Investigation Agency's (NCCIA) raid on a call centre on Sharea Faisal, Karachi for alleged cyber fraud, which led to the arrest of 273 employees, has drawn increased attention to the employment structure of call centres in general. The operation targeted an alleged international financial fraud network and resulted in the seizure of hundreds of laptops and phones, and the detention of every employee present, including more than 100 women and dozens of minors. While the........

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