I hope this article finds you well.

Did that make you cringe, ever so slightly? In the decades since the very first email was sent in 1971, the technology has become the quiet infrastructure of white-collar work.

Email came with the promise of efficiency, clarity and less friction in organisational communication. Instead, for many, it has morphed into something else: always there, near impossible to escape and sometimes simply overwhelming.

Right now, something is shifting again. The rise of generative artificial intelligence (AI) technologies, such as ChatGPT and Microsoft Copilot, is increasingly allowing people to offload the repetitive routines of tending one’s inbox – drafting, summarising and replying.

My colleagues in the ARC Centre of Excellence for Automated Decision Making & Society found 45.6% of Australians have recently used a generative AI tool, 82.6% of those using it for text generation. A healthy chunk of that use likely includes email.

So, what happens if we end up fully automating one of the staples of the white-collar daily grind? Will AI technologies reduce some of the friction, or generate new forms of it? Dare I ask – are we actually about to get more email?

Why the printer isn’t dead yet

Soon after the advent of email, some voices in the business world heralded........

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