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Inside BCHS: The moments that matter, honouring volunteers

At Brant Community Healthcare System (BCHS), National Volunteer Week (April 19-25), is a time to recognize a group of individuals who help shape the patient and family experience in meaningful, and lasting ways.

The Oxford Dictionary defines a volunteer as “a person who freely offers to take part in an enterprise or undertake a task”. At BCHS, that definition goes far beyond.

Inside BCHS: The moments that matter, honouring volunteers Back to video

Within the hospital, volunteering is rooted in compassion, kindness, and a deep commitment to community caregiving. Whether assisting patients to appointments, helping families find their way to see loved ones, or simply offering a friendly conversation, volunteers are an essential part of the BCHS experience.

“Our volunteers are more than just people – they are caregivers, supportive team members, and helping hands within BCHS,” says Kari Astles, Senior Coordinator, Volunteer Engagement. “There is nothing more rewarding than seeing our volunteers flourish in their roles and witnessing the impact they have on this community.”

To truly understand this impact, you only need to hear from the volunteers themselves on how much joy their role brings them.

For Margaret McSavage, volunteering is deeply personal. After witnessing the compassionate care her loved ones received at Brantford General Hospital, she felt called to give back.

“In retirement, I wanted to contribute to my community in a meaningful way,” she shares. “Volunteering with the hospital has certainly provided that opportunity.”

Margaret spends her time on a medical ward, where small moments often have the biggest impact.

“Many patients just want someone to talk to and share their stories with,” she explains. “A cheery hello and a smile can make all the difference in someone’s day.”

She adds that volunteering is not always what people expect. “It’s not all sadness. There are many moments filled with happiness and........

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