Salesforce is buying Fin, the AI customer service company formerly known as Intercom, for $3.6 billion

The deal adds Fin's AI agent, which the company says resolves 76% of support queries without a human, to Salesforce's Agentforce platform

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Salesforce $CRM has signed a definitive agreement to acquire Fin, the AI customer service company formerly known as Intercom, for approximately $3.6 billion, the company said Monday.

At the center of Fin's business is an AI agent built to manage customer support conversations from start to finish, spanning channels including live chat, email, phone, WhatsApp, SMS, and Slack $WORK, according to Reuters. Powering the agent is Apex, a proprietary model that Fin says it purpose-built for support use........

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