Why the Most Dangerous Customers Are the Quiet Ones

EXPERT OPINION BY MICAH SOLOMON, THE CUSTOMER EXPERIENCE EXPERT @MICAHSOLOMON

Illustration: Getty Images

There’s a type of customer that should terrify you more than the one actively complaining to your call center. It’s the one who says nothing and then flat-out leaves or goes away drip by drip.  

They buy a little less. Then, they visit less frequently.........

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