Postal strikes delay elections, daycare snafus keep city workers at home, subway lines never get finished. Does anything work anymore?

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About a year ago, Waterloo-based software company OpenText announced its “OpenText trusts OpenText” vision — its goal of realizing $1 billion in cost savings over the next decade by using its own products to improve efficiency, productivity and the customer experience. I was reminded of OpenText’s initiative by a headline last week: “Canada Post strike wreaking havoc on municipal elections across the country.” The two unrelated events highlight the difference between the private sector and the public sector. A private company can trust its own products to increase operational efficiency, but not even government can trust government to work.

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Just three days before its Oct. 2 election, the City of St. John’s, Newfoundland, announced it would have to delay the vote to Oct. 8 to “safeguard voter access and