The idea that the internet is built for people is crumbling. That has huge implications for your business

The web is starting to speak agent.

[Source images: Adobe Stock]

For years, companies have assumed the internet was built for people. 

Websites were designed to attract human attention, explain, persuade, reassure, and eventually convert. Search engine optimization, user experience, digital merchandising, and checkout design all rested on the same basic premise: the user was a........

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