Is your company’s AI getting smarter every day? It should be

Remembering isn’t the same as learning.

[Photo: Flavio Coelho/Getty Images]

Imagine working with someone who was completely unable to learn, to gain any experience whatsoever. There’s no need to picture someone completely stupid: just think of someone who joins the company, starts to deal with a lot of customers, experiences successes and failures, attends meetings, makes decisions . . . but one year later, has the same skills and capabilities as on day one. Would you be able to call that person experienced? 

Surprisingly, that’s exactly what happens with much of the corporate AI that is being deployed and implemented these days. Obviously,........

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