The Maids Head Hotel, in Norwich’s Tombland, was named Hotel of the Year at this year’s Suffolk and Norfolk Tourism Awards.

The hotel, which claims to be the UK’s oldest, dating back more than 800 years, also won the Taste of England and Unsung Hero Award.

The Maids Head Hotel team picking up the Hotel of the Year award (Image: Supplied)

The awards celebrate the visitor economy across both counties, with the 2026 ceremony being held at the Corn Hall in Diss on March 12.

The Unsung Hero Award was presented to head housekeeper Mandy Ames, who has dedicated more than 35 years of service to the 84-bedroom hotel.

“I am lost for words,” she said. “I had no idea I had been nominated until I was told I was a finalist - I’m absolutely thrilled.”

Head housekeeper Mandy Ames with her Unsung Hero Award (Image: Supplied)

General manager Christine Malcolm said the recognition “reflects the passion and commitment of the entire team”.

Head chef Alistair Grand said winning the Taste of England award is a “fantastic achievement”.

The Maids Head's two AA Rosette WinePress Restaurant (Image: Supplied)

The Maids Head's Paston suite - one of four individually designed suites at the hotel (Image: Supplied)

Director David Chaplin described the success as “an unprecedented achievement and a proud moment for Norwich hospitality”.

© Eastern Daily Press