As artificial intelligence reshapes industries across the globe, Telenor Pakistan is ensuring that the transition to an AI-First future begins with its people. The company recently marked AI Day as part of the Telenor Group’s global celebrations, showcasing how it is embedding AI not just into systems but into skills, culture and daily ways of working.

At the heart of this vision is AI Verse, a new learning pathway designed to equip employees with practical and inclusive skills for the future. For Areej Khan, Chief People Officer at Telenor Pakistan, this investment reflects a mindset shift that places employees at the centre of digital transformation.

Building an AI-first culture

For Telenor Pakistan, becoming AI-First is about much more than technology. “Technology gives us the tools to reimagine customer experience, enhance reliability and create smarter operations,” explains Khan. “But technology alone cannot deliver value unless our people have the right skills to use it and the mindset to embrace it.”

This approach redefines AI as a people-driven journey. Every employee, whether a software engineer or a customer care agent, is encouraged to apply AI responsibly within their roles. The aim is to embed AI into everyday learning and decision-making so that it becomes a natural extension of how people think and work.

AI Verse: A pathway for all

The launch of AI Verse was a central highlight of AI Day. Unlike past training programmes which were often role-specific, AI Verse is designed for everyone, from human resources to finance, marketing to operations. It introduces........

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