Many Brits have turned to ChatGPT and other AI tools for financial guidance, but should they? We get two experts to give the case for and against in this week’s Debate

YES: AI will allow millions to make informed choices about their money

Should you use AI for financial guidance? Over 28m people in the UK already do.

AI is changing how we manage our money. Over half of UK adults have used AI tools like ChatGPT in the last year for financial tasks, according to Lloyds Banking Group’s latest Consumer Digital Index. The question isn’t whether people will use AI in this way – they already do. The real question is: how to ensure they’re getting information that they can trust?

Our research shows more than two-thirds of those engaging with AI for their personal finances worry that general purpose models lack personalisation, and 80 per cent of users worry about inaccurate answers. That’s why Lloyds is launching the UK’s first multi-feature AI financial assistant in early 2026 – designed for guidance, not advice, and built on secure frameworks.

Our financial assistant uses curated bank data, retains memory for hyper-personalised support and can even perform practical tasks, like........

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