Each week, we dig into the memory bank of the City’s great and good. Today, Caroline Wayman, global head of financial services at PA consulting and former head of the Financial Ombudsman Service, takes us through her career in Square Mile and Me

CV

• Name: Caroline Wayman
• Job title: Global head of financial services at PA Consulting (and chair of board at Nottingham Trent University)
• Previous roles: CEO and legal director at the Financial Ombudsman Service, senior independent director / non-executive director at the Crown Prosecution Service
• Age: 50
• Born: Sunderland
• Lives: South West London
• Studied: Nottingham Law School (NTU) and Inns of Court School of Law
• Talents: Tennis (maybe)
• Motto: Keep learning and moving forward
• Biggest perk of the job? Getting to meet lots of different people and change things for the better
• Coffee order: I don’t drink coffee – mint tea for me, please
• Cocktail order: A good mocktail
• Favourite book: I read every night but don’t have a favourite book. I found Sam Freedman’s Failed State very thought-provoking recently. I also love a great novel.

What was your first job?

My first job was a paper round, which meant waking up at 6am every morning between the ages of 13 and 16. It taught me the value of starting the day early and was great exercise too. My first full-time job was at an insurance company in........

© City A.M.