Christian and Mathi Ott had planned their trip to Houston for months. They were going to watch Curaçao, the tiny Caribbean nation making its World Cup debut, take on Germany. Then, about an hour before kickoff, the email came: Their tickets weren’t going to work.

The Otts, from Myrtle Beach, South Carolina, told WPDE-TV they’d bought their tickets through a resale site and suddenly had nothing. They were told to wait because tickets sometimes get released right before a match, so they waited outside the stadium, increasingly certain they’d flown across the country to stand in a parking lot. Eventually, they scrambled and paid dearly for last-minute replacements, making it in, but the day had been a stressful,........

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