Sky customers have received an email of apology with instructions on how to claim a free gift from the company.

This comes as some Sky customers experienced a technical issue with their Sky Q boxes last week.

The email reads: “On the evening of 15 May, a technical issue caused some Sky Q boxes to enter standby mode. Our teams acted quickly to resolve the issue and restore services.

“We understand how frustrating it can be to lose access to your favourite shows and channels, and we apologise for any inconvenience this caused. We’re taking every step to make sure it doesn’t happen again.”