Sarah had just returned to Key West from Miami, where she was certified in how to train her staff on CPR. She is in charge of a large staff that performs mosquito spraying for the entire lower Keys.

She also works part-time table-waiting at a local steak house. One of the regular customers kept touching her every time she went by his table. She asked him to stop reaching out physically to her, and he apparently decided not to stop. Next thing she shared that seemed to be effective was to tell him: “I told you not to touch me and if you do, I will stab you in the eyes with the kitchen’s sharpest knife.”

There are times when you just have to be very direct. Hopefully, not with a threat like Sarah shared, although it finally seemed to correct the bad behavior.

When someone at work says something that you know is inappropriate or outrageous, be prepared to confront the........

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